Refund policy

We are committed to ensuring your satisfaction with your Mascot Grill purchase. If for any reason you are not completely satisfied with your order, you may return it within 30 days of receipt for a full refund, as long as the item is in new and unused condition.

To initiate a return, please contact our customer service team for instructions (support@mascot-grills.com). You will be responsible for any return shipping costs, unless the item is defective or damaged.

Please note that certain items, such as custom or personalized products, may not be eligible for return. Please see individual product pages for specific return policies.

If you have any questions or concerns about our shipping or returns policies, please do not hesitate to contact our customer service team. We are always here to help you get the most out of your Mascot Grill experience.