Terms of service

Terms and Conditions

Last Updated: October 21, 2025

Welcome to Mascot Grills (https://mascot-grills.com). These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. General Information

Mascot Grills ("we," "us," or "our") operates the website https://mascot-grills.com and sells physical grill products and related accessories. These Terms apply to all users, including visitors, customers, and others who access our website or purchase our products.

2. Use of Our Website

  • Eligibility: You must be at least 18 years old to use our website or make purchases. By using our website, you represent that you meet this age requirement.

  • Access: We reserve the right to modify, suspend, or discontinue any part of our website or services at any time without notice.

  • Prohibited Conduct: You agree not to use our website for any unlawful purpose, to interfere with its operation, or to attempt to gain unauthorized access to our systems.

3. Orders and Payment

  • Order Acceptance: All orders are subject to our acceptance. We may refuse or cancel an order for any reason, including product availability, pricing errors, or suspected fraud.

  • Pricing: Prices are listed in U.S. dollars and are subject to change without notice. We are not responsible for typographical errors in pricing.

  • Payment: Payments are processed through Shopify’s payment gateway. You agree to provide accurate payment information and authorize us to charge the provided payment method for all orders, including applicable taxes and shipping fees, in accordance with Shopify’s payment terms.

  • Taxes: You are responsible for any applicable sales, use, or other taxes associated with your purchase.

4. Shipping

  • Shipping Locations: We offer shipping to all locations within the continental United States, excluding Hawaii and Alaska.

  • Shipping Times: Most orders are shipped within 1-3 business days. Shipping times may vary based on your location and the product ordered.

  • Free Shipping: Free shipping is available on orders over $99. For orders under $99, shipping charges are calculated based on the weight and size of the items.

  • Delivery Issues: We are not responsible for delays or issues once your order has been shipped. Please contact our customer service team at support@mascot-grills.com or (800) 555-1234 for assistance with shipping problems.

5. Returns and Refunds

Our Return and Refund Policy, detailed separately at https://mascot-grills.com/pages/return-and-refunded-policy, governs all returns and refunds. By making a purchase, you agree to abide by that policy.

6. Product Information

  • Accuracy: We strive to provide accurate product descriptions and specifications. However, we do not warrant that product information is error-free or complete.

  • Availability: Products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the exclusive property of Mascot Grills and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Mascot Grills shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or use. Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.

9. Disclaimer of Warranties

Our products and website are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except as provided in our Return and Refund Policy or required by law.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Virginia, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website shall be resolved through binding arbitration in Spotsylvania, Virginia, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

11. Changes to These Terms

We may update these Terms at any time by posting the revised version on our website. The updated Terms will take effect upon posting, and your continued use of our website constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: support@mascot-grills.com

  • Phone: (800) 555-1234

  • Address: 10713 Gordon Road, Spotsylvania, VA 22553

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.